eSIM QR Code Not Working? Solutions for iPhone, Samsung & Android

Is your eSIM QR code not working or failing to scan? Here you will find the most common causes and quick solutions for iPhone, Samsung, Google Pixel, and other Android devices. Check compatibility, activation, data roaming, and network settings step by step.

Check Device Contact Support

Why Is the eSIM QR Code Not Working?

When an eSIM QR code doesn't work, it is rarely due to the code itself. Common reasons include an incompatible device, an eSIM profile that has already been used, incorrect cellular settings, disabled data roaming, or a poor internet connection during installation.

Incompatible Device

Not every smartphone supports eSIM. Check first if your device is eSIM-compatible.

QR Code Already Used

Many eSIM QR codes can only be installed once and cannot be reused on multiple devices.

Data Roaming Off

For many global eSIM plans, data roaming must be activated for mobile data to function.

eSIM QR Code Not Working – Quick Solutions

Go through the following steps before deleting the eSIM or trying to reinstall it. In many cases, the eSIM begins working properly after a quick restart or enabling data roaming.

Check Compatibility

Verify that your iPhone, Samsung, or Android device supports eSIM and is carrier-unlocked.

Use a Stable Connection

Connect your device to a reliable Wi-Fi network or a solid cellular connection during installation.

Scan QR Code Clearly

Scan the QR code under good lighting. Make sure the entire code is fully visible on your screen.

Activate Data Roaming

After installation, enable data roaming and select the eSIM as your primary mobile data line.

Toggle Airplane Mode

Turn on Airplane Mode for 30 seconds, then turn it off to refresh your network connections.

Restart Your Device

Restart your smartphone to allow the eSIM to correctly register and connect to the local network.

Important: Do not delete an installed eSIM immediately. Many eSIM profiles cannot be reinstalled using the same QR code once they have been deleted from the device.

eSIM Is Added, But Internet Is Not Working

If the eSIM was successfully added but mobile data isn't working, please review your mobile settings. Pay close attention to cellular data toggles, data roaming, and selecting the eSIM as your active data profile.

Please verify the following:

Is the eSIM activated/turned on?
Is the eSIM selected for cellular data usage?
Is data roaming turned on?
Is Airplane Mode turned off?
Does your device have proper network reception bars?
Has the device been restarted after activation?

Note: After initial activation, it can take a few minutes for the eSIM to fully connect and register with the local carrier network.

iPhone: eSIM QR Code Not Working

If the eSIM QR code is not working on your iPhone, go to Settings → Cellular → Add eSIM. Additionally, check if your iPhone model is compatible and make sure you haven't reached the limit for stored eSIM profiles.

iPhone Settings

Settings → Cellular → Add eSIM → Use QR Code.

Select Data Line

After installation, make sure to select the new eSIM as your active cellular data line.

Enable Data Roaming

Turn on data roaming for the eSIM profile so mobile internet services can connect.

Samsung & Android: eSIM QR Code Not Working

On Samsung Galaxy and many Android devices, the eSIM feature is typically located under Settings → Connections → SIM manager → Add eSIM. If the QR code isn't recognized, verify your Wi-Fi, camera lens focus, compatibility, and device settings.

Samsung SIM Manager

Settings → Connections → SIM manager → Add eSIM.

Android Restart

After installation, a quick device restart often helps the eSIM initialize and connect correctly.

Manually Select Network

If available, try manually selecting a supported carrier network within your cellular settings.

QR Code Already Used or Invalid?

Most eSIM QR codes are designed for a single installation. If you have already added the eSIM or deleted it, the same QR code will likely not work again. In this case, contact support before taking any further actions.

Please do not delete an active eSIM without consulting support first. Once deleted, reinstallation may not be possible depending on your specific data plan parameters.

Compatibility, Data Tracking & Support

If your eSIM QR code isn't working, check device compatibility first. If the eSIM is already active, you can monitor your data consumption via our Live eSIM Tracker. For any persistent issues, our support team is ready to assist you quickly.

Check Compatible Devices Track Data Usage Contact Support

Frequently Asked Questions: eSIM QR Code Not Working

Why won't my eSIM QR code scan?

The QR code needs to be fully visible and clear. Ensure adequate lighting, a stable internet connection, and confirm that your specific device supports eSIM profiles.

Can I use the eSIM QR code multiple times?

In most instances, an eSIM QR code can only be installed once. Please do not remove or delete the eSIM if it has already been added to a device.

Why is there no internet after activation?

Verify that the eSIM profile is chosen for active cellular data and that data roaming is turned on. After confirming these settings, restart your device.

Do I need to enable data roaming?

Yes, many global eSIM configurations require data roaming to be enabled. This will not generate any extra roaming costs on your prepaid eSIM package.

What should I do if the eSIM still doesn't work?

Double-check compatibility, cellular data assignments, data roaming toggles, and perform a device restart. If the issue persists, reach out to our support team.

Can I reinstall a deleted eSIM?

This depends on your specific plan. Many eSIM profiles cannot be reinstalled once deleted. Please contact our support team first for verification.

Need Help with Your eSIM?

If your eSIM QR code is not working or your profile fails to connect, our support team is here to assist you with installation, activation, and network troubleshooting.

Contact Support