Frequently Asked Questions About eSIM

Here you will find the most important answers regarding eSIM activation, compatible devices, data packages, unlimited plans, QR codes, usage, and customer support.

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What is an eSIM?

An eSIM is a digital SIM card that is installed directly onto your smartphone. You do not need a physical SIM card. Activation is simple and done via a QR code.
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How do I activate my eSIM?

After purchase, you will receive a QR code. Open your device's cellular/mobile network settings, select "Add eSIM" or "Add Cellular Plan", and scan the QR code. Afterwards, enable mobile data and data roaming for the eSIM.

When should I activate the eSIM?

We recommend activating the eSIM only when you actually want to use it. For many data plans, the validity period begins as soon as the eSIM connects to the network for the first time.

Does the eSIM work immediately after purchase?

Yes, generally the eSIM can be installed immediately after receiving the QR code. After activation, it may take a few minutes for the connection to become fully stable.

Which devices support eSIM?

Many modern smartphones support eSIM, including iPhone, Samsung Galaxy, Google Pixel, and other devices. Please check if your device is eSIM-compatible before making a purchase:
View Compatible Devices

Do I need a physical SIM card?

No. An eSIM works entirely digitally. You receive a QR code and install the eSIM directly on your compatible device.

What does Unlimited eSIM mean?

Unlimited means you can continue to use data. Depending on the plan, the speed may be reduced after high data usage. Unlimited plans are particularly suitable for WhatsApp, navigation, emails, and normal web browsing.

Is Unlimited suitable for downloads or streaming?

Unlimited plans are not always ideal for large downloads, uploads, or continuous high-definition streaming. For high and stable speeds, we recommend regular data packages such as 10GB, 20GB, or 50GB.

What is the difference between Unlimited and fixed data packages?

Unlimited plans are well-suited for daily everyday use. Fixed data packages often provide a more stable and faster connection, especially for downloads, streaming, work, or hotspot usage.

Can I use Hotspot or Tethering?

Hotspot or tethering is allowed on many plans. Availability can vary depending on the specific plan, country, and network provider. Please check the plan details before purchasing.

Does the eSIM come with a phone number?

Many eSIM data plans do not include a phone number and are designed for internet data only. However, some specific plans do include calls and SMS. Please check the plan description before buying.

Can I make phone calls with the eSIM?

If the plan is data-only, you can still make voice and video calls through apps like WhatsApp, Telegram, FaceTime, or Skype. Standard voice calls and SMS are only possible if the plan explicitly includes minutes and text messages.

Why is my eSIM not working immediately?

Please check if the eSIM profile is enabled, mobile data is selected for this eSIM, and data roaming is turned on. Additionally, toggle Airplane Mode on for 30 seconds and restart your device.

Does data roaming need to be activated?

Yes, for many eSIM plans, data roaming must be enabled in your settings for the connection to work. This will not incur any additional roaming fees on your eSIM package.

Can I transfer my eSIM to another device?

In most cases, a QR code can only be installed once. Therefore, do not delete the eSIM profile unless you are absolutely sure you no longer need it.

What happens if I delete the QR code/eSIM profile?

If the eSIM is deleted from the device, it might not be possible to reinstall it. Please contact customer support before deleting an active eSIM.

How can I check my data usage?

You can verify your remaining data consumption through our tracking page:
Open Live eSIM Tracker

What should I do if the internet speed is slow?

Please restart your device, turn Airplane Mode on and off briefly, and if necessary, manually select a different available network provider. On Unlimited plans, speed may be throttled after high usage.

How fast will I receive my eSIM?

The eSIM is delivered digitally. Generally, you will receive your QR code shortly after purchase. Please make sure to check your spam or junk folder as well.

Can I have multiple eSIMs on my device simultaneously?

Yes, many smartphones allow you to store multiple eSIM profiles. However, usually only one or a limited number can be active at the same time. You can choose which eSIM to use for mobile data in your device settings.

Can I continue to use my regular SIM card?

Yes, on most devices you can keep your regular physical SIM card active for calls and SMS while utilizing the eSIM exclusively for mobile data.

Are there any hidden costs?

No. Our eSIM packages are prepaid and contract-free. You only pay a one-time fee for the chosen plan.

What should I do if I need help?

If you require any assistance with installation, activation, or usage, please reach out to us here:
Contact Support

Note: Actual internet speed may vary depending on the country, network coverage, device compatibility, location, and network congestion.

Still Have Questions?

Our customer support team is happy to help you with selecting, installing, and activating your eSIM.

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