At eSIMFast we respect your privacy. This privacy policy explains, how we collect, use, store and protect your personal information when you visit our website or purchase an eSIM product.
1. What data we collect
We may collect the following information when you use our website or place an order:
- Name
- E-mail address
- Phone number or WhatsApp number
- Order details
- Payment confirmation data
- Device and browser information
- IP address and approximate location
2. How we use your data
We use your data for the following purposes:
- Processing your eSIM order
- Sending the eSIM QR code or activation data
- Customer Support
- Payment Confirmation and Fraud Prevention
- Improvement of our website and services
- Fulfillment of legal and tax obligations
3. Payments
We use third-party payment services to process card payments, Cryptocurrencies and other available payment methods.
We do not store full credit card information on our website. The payment information is securely processed by the respective payment provider.
4. eSIM delivery
Your contact details can be used to provide you with the eSIM QR code, activation data, Send order confirmations or support messages by email, WhatsApp or other channels.
5. Cookies
Our website may use cookies or similar technologies to improve the user experience, analyze the website traffic, save settings and support security features.
You can disable cookies in your browser settings. Please note that some features of the website may not work properly.
6. Third-party services
We use third-party services such as payment processors, analytics tools, email services, WhatsApp communication and eSIM API provider.
These services process your data in accordance with their own privacy policy.
7. Transfer of data
We do not sell your personal data. We only pass on data when it is necessary to:
- Handle your payment
- Delivering your eSIM product
- To provide customer support
- Preventing fraud or abuse
- To meet legal requirements
8. Data security
We take reasonable steps to protect your information from unauthorized access, loss, misuse or disclosure. However, no online service can guarantee 100% security.
9. Data storage
We only store your data for as long as it is for the processing of your order, the provision of support, the fulfilment of legal obligations, the settlement of disputes and the management of business documents is necessary.
10. Your rights
Depending on your whereabouts, you may have the right to information, correction, deletion or restriction of your personal data.
To submit a privacy request, please contact us using the contact details below.
11. Data protection for children
Our services are not intended for children under the age of 13. We do not knowingly collect any personal information from children.
12. International users
By using our website, you agree that your data may be processed in other countries, in which our service providers or partners operate.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date.
14. Contact
If you have any questions about this privacy policy or your personal data, please contact us:
Email: serlixshop@gmail.com
WhatsApp: https://wa.me/+4917668905548